Help & Guidance
Customer Service
Here you'll find answers to common questions about orders, delivery, returns, taxes and duties, and custom blouses. If you can't find the answer you're looking for, please contact us.
FAQ / Frequently Asked Questions
Where are the products shipped from?
Our products are shipped from India.
How long does delivery take?
Normal delivery time is 5–10 business days after the parcel has been shipped. If your order includes a custom blouse or other alterations, processing may take a little longer before the parcel is dispatched.
Will I receive tracking information?
Yes. You will receive tracking information by email once your order has been shipped.
Will I have to pay anything when receiving the parcel?
The price shown at checkout is the amount you pay for your order. Any applicable taxes or charges are handled according to the checkout and delivery terms for your order.
Will the parcel arrive duty-free?
Orders delivered within India are shipped domestically and do not involve international import customs clearance.
Are products quality checked before shipping?
Yes. All products go through multiple quality checks before shipping. We also photograph the products before dispatch so that we can document their quality and condition before they leave us.
Can I return a saree?
Yes. Ready-made items that have not been customized can be returned within 14 days of receipt, provided the item is unused, unwashed and undamaged. For faults, damage or missing items, we recommend providing photos and, if available, an unboxing video to help document the condition of the product when received. All products are quality checked and photographed before dispatch.
Can I return a customized item?
No. Items customized according to your request, such as a blouse, fall/pico or other alterations, cannot normally be returned.
Who pays for return shipping?
The customer is responsible for return shipping when using the right of withdrawal or returning a non-defective item. We recommend using a tracked return service. Where possible, we will always try to find a suitable solution without requiring a return, as this is often easier for both parties.
Can the colour look slightly different from the photo?
Yes. Small colour differences may occur due to lighting, photography, screen settings and the natural sheen of the fabric.
How do I submit blouse measurements?
Follow the instructions on the product page or our measurement guide. It is important that all measurements are entered accurately.
What happens if I submit incorrect measurements?
The blouse is made according to the measurements you provide. The customer is therefore responsible for ensuring that the measurements are correct.
Can I change or cancel my order?
Contact us as soon as possible. If the order has already been shipped, or work on a custom blouse or alteration has already started, the order may no longer be changed or cancelled.
What happens if I provide the wrong address?
The customer is responsible for providing the correct delivery address, phone number and email address. If a parcel is delayed or returned because incorrect details were provided, additional costs may apply.
How do I contact you?
Please use the Contact Us form.